When bad things happen

Not everything goes according to plan. That's why cars have seat-belts.

If, for whatever reason, an unexpected error occurs during a Razor operation, then a popup similar to the one shown below will appear.




In the example above, the `error' was that an attached script returned a non-zero exit code, resulting in a message being shown to the operator.¹ In other cases, the text area will show a potentially long collection of script debug statements. Details about the problem will be found at the bottom of the text pane.

In the vast majority of cases, the problem is quickly discovered and fixed by the user. It's often something as simple as running out of disk space or running the program from the wrong account.

If a quick examination of the text pane does not yield a solution, then selecting E-mail to support will allow you to e-mail all of the notes directly to the support team at Tower Concepts.




Obviously, if your site does not allow you to e-mail to the outside world, this feature does not help a lot², but it can still be used to help our support staff work with you to solve the problem. If you need to call (315-363-8000), then it is extremely helpful to have the error log available for discussion. In some cases, we may ask that you print it out and fax it to us for review.

¹ In a strict sense, this is not really a Razor error. To learn more about how this was done, See "Informing the user from attached scripts" on page 244.
² You can change who the program will naturally send e-mail to. See "E-mail composition script" on page 217.